Voice of the Customer

Capture and Analysis

Kai Yang | 4.03 | 13 ratings and reviews

Ranked #99 in Six Sigma

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Discover All the Advantages of Using Design for Six Sigmato Develop and Build Customer Value-Based Products

Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions.

Quality expert Kai Yang explains how to utilize the statistical methods of Design for Six Sigma to identify key customer needs and assess the cost of poor quality. He then shows how to design robust products to meet those needs, optimize product life cycles, and accurately validate their findings.

Voice of the Customer Capture and Analysis features a wealth of information on Six Sigma and value creation...customer survey design, administration, and analysis...ethnographic research...process management and Lean Product Development...the deployment of customer value into products-DFSS...and value engineering. This product design tool enables you to:

Minimize sources of response and measurement error
Discern customer preferences
Design VOC research to minimize mistranslation
Respond to analytical implications of VOC data
Optimize design to decrease sensitivity of CTQs to process parameters
With the help of Voice of the Customer Capture and Analysis, you can now acquire the skills needed to truly understand a customer's wants and needs, in order to develop and build optimal products.

Most Design for Six Sigma product development teams fall short of truly understanding their customers' want and needs until it is too late. Market research studies and reports simply do not provide sufficient guidance. Today's Six Sigma practitioners need a comprehensive approach to designing and building customer value-based products.

Voice of the Customer Capture and Analysis now gives you the ability to create and deploy surveys, capture real voice of the customer in the field, immediately analyze the results, and coordinate and drive responsive actions.

This powerful product-development tool demonstrates how to utilize the statistical methods of Design for Six Sigma to identify key customer needs ...assess the cost of poor quality...design robust products to meet those needs...optimize product life cycles...and accurately validate their findings.

By using the expert methods, strategies, and guidelines presented in Voice of the Customer Capture and Analysis, you can:

Harness VOC data to create value-based products
Employ Design for Six Sigma to optimize value creation
Become proactive in gathering VOC information
Improve customer survey design, administration, and analysis
Accurately process VOC data
Deploy customer value into products-DFSS
Perform effective quality function deployment (QFD)
Get the most out of value engineering
Capitalize on creative design methods
Utilize process management and Lean Product Development
Apply statistical techniques and Six Sigma metrics
This wide-ranging resource will give you the ability to minimize sources of response and measurement error ...clearly discern customer preferences...design VOC research to minimize the perils of mistranslation...respond to analytical implications of VOC data ...and optimize design to decrease sensitivity of CTQs to process parameters.

Comprehensive and authoritative, Voice of the Customer Capture and Analysis provides you with all the tools you need to fully understand custome less

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