Toyota Way to Continuous Improvement

Linking Strategy and Operational Excellence to Achieve Superior Performance

Ranked #98 in Lean Management

A lean blueprint for creating long-termsustainability the Toyota way!

During Toyota's highly publicized recalls of2009 and 2010, the legendary carmaker's60-year-old reputation for operational excellencewas put under the microscope. Business punditswondered out loud if Toyota's quality levels haddecreased dramatically, while the harshest criticspredicted the end of the company as we know it.For the most part, the government's fi ndings absolvedToyota of serious defects and accidents, and Toyota recovered rapidly-but mistakes weremade, which showed that Toyota is not perfect. Infact,...
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