The Service Culture Handbook
A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Recommended by Brad Cleveland, and 1 others. See all reviewsRanked #15 in Customer Service, Ranked #88 in Service
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.
In short, imagine a workplace culture where employees were absolutely obsessed with customer service.
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will... more
In short, imagine a workplace culture where employees were absolutely obsessed with customer service.
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will... more
Reviews and Recommendations
We've comprehensively compiled reviews of The Service Culture Handbook from the world's leading experts.
Brad Cleveland Former CEO/International Customer Management InstituteThough research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works (Source)
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