The Nordstrom Way to Customer Service Excellence
The Handbook for Becoming the "Nordstrom" of Your Industry
Ranked #9 in Customer Service, Ranked #86 in Service
The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.
--Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss... more
--Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss... more
Reviews and Recommendations
We've comprehensively compiled reviews of The Nordstrom Way to Customer Service Excellence from the world's leading experts.
Howard Schultz CEO/StarbucksThe Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example. (Source)
J. W. Marriott, Jr. CEO/Marriott InternationalBusinesses should use this book as a primer on making and keeping happy, satisfied customers. (Source)
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