The Power of Diplomacy and How to Make It Work for You

Ranked #36 in Effective Communication, Ranked #75 in Charismasee more rankings.

President Obama’s former White House chief of protocol looks at why etiquette and diplomacy matter—and what they can do for you.

History often appears to consist of big gestures and dramatic shifts. But for every peace treaty signed, someone set the stage and provided the pen. As social secretary to the Clintons for eight years, and more recently as chief of protocol under President Obama, Capricia Penavic Marshall has not just borne witness to history, she facilitated it. For Marshall, diplomacy runs on the invisible gesture: the micro moves that affect the macro...

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