Customer Service for Dummies
Ranked #62 in Customer Service
In today's highly competitive environment, good products and good marketing aren't enough. To succeed, you also need great customer service. Quality service touches our lives in two important ways: the service we give and the service we receive. Customer Service For Dummies, 2nd Edition, brims with hot tips, techniques, and lots of suggestions for giving your customers the kind of service that you yourself would like to receive. This down-to-earth, step-by-step guide fills you in on ways to
Take stock of your customer service strengths and weaknesses Commit to... more
Take stock of your customer service strengths and weaknesses Commit to... more
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