Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

Ranked #92 in Recruiting

BIFF is a unique, proven way to communicate with difficult people. Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. Easy to remember, but hard to do, so it takes practice. Over twenty examples of BIFF are included, plus a new chapter on coaching others to use BIFF.

Bill Eddy, LCSW, Esq., is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the "high conflict personality" theory and...

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